Refund Policy

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1. Training Program Refunds

Cancellation by Student

The following refund schedule applies to all training programs and course enrolments:

Notice Period	Refund Amount	Processing Time
14 or more days before program start	100% refund	5–7 business days
7 to 13 days before program start	50% refund	5–7 business days
Less than 7 days before program start	No refund	—
After program has commenced	No refund	—

Transfer of Enrolment

If you are unable to attend, you may transfer your enrolment to another person at no additional charge, provided you notify us at least 5 days before the program begins. Please contact us at admin@yazhkalaiyagam.com to arrange this.

Deferral to a Future Intake

If you need to postpone your attendance, we offer one free deferral per enrolment, subject to availability in the next intake. Deferrals must be requested at least 7 days before the program start date. A second deferral may be subject to an administration fee.

Medical or Emergency Circumstances

We handle genuine medical and emergency situations with compassion on a case-by-case basis. If you are unable to attend due to a serious medical condition or family emergency, please contact us as soon as possible with relevant documentation. We will work with you to find a fair solution, which may include deferral or a partial credit.

2. Certification Programs

Fees paid for UAE certification programs are non-refundable once the certification process has commenced, as costs are incurred with the certifying body. If you withdraw before the certification process begins, the standard training program refund schedule above applies.

3. Performance Booking Refunds

Cancellation by Client

The following refund schedule applies to all performance bookings made with Inniyam Parai Kuzhu:

Notice Period	Deposit Refund	Balance Due
30 or more days before event date	100% of deposit	Nothing
15 to 29 days before event date	50% of deposit	Nothing
8 to 14 days before event date	No refund of deposit	Nothing
7 days or fewer before event date	No refund of deposit	50% of remaining balance due

Rescheduling by Client

One free reschedule is offered per booking, subject to availability, if requested at least 14 days before the original event date. Rescheduling requests made within 14 days of the event are treated as a cancellation.

Cancellation by Yazh Kalaiyagam

In the rare event that we must cancel a confirmed performance booking due to circumstances beyond our reasonable control (including but not limited to sudden illness, force majeure, or venue issues), we will:

• Provide as much notice as possible
• Offer to reschedule the performance at no additional charge
• If rescheduling is not possible, provide a full refund of all amounts paid

4. How to Request a Refund

To request a refund or cancellation, please contact us in writing:

• Email: admin@yazhkalaiyagam.com
• Subject line: "Refund Request – [Your Name] – [Program/Event Name]"
• Include: Your full name, the program or event booked, the date of booking, and the reason for cancellation

We will acknowledge your request within 2 business days and process eligible refunds within 5–7 business days. Refunds will be made via the original payment method.

5. Non-Refundable Items

The following are non-refundable under any circumstances:

• Administration and registration fees
• Costs of any materials, instruments, or costumes provided specifically for you
• Certification fees once the certification process has commenced
• Any third-party fees (e.g., venue hire paid on your behalf)

6. Changes to This Policy

Yazh Kalaiyagam reserves the right to update this Refund Policy at any time. The policy in effect at the time of your enrolment or booking will apply to that transaction. We encourage you to review this page before making any payment.